Shipping and Delivery

It's true! All of our prices include shipping ... At Bestar2go.com, we want to make your shopping experience as simple and uncomplicated as possible. The price you see on our products is your final cost - period. It’s that simple. (*Alaska and Hawaii Shipments - please call before placing your order. Also, we will contact you on non dock and residential shipments to see if additional services may be required). Some of our suppliers charge extra to deliver to RESIDENTIAL addresses.

Small Package Delivery

Depending on the size, shipments where any single package is less than 100 pounds will deliver by UPS, FedEx or DHL. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. If not, they will either automatically redeliver or leave specific instructions on how to arrange redelivery. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment.

Truck Delivery

Items that are too large or heavy for the small package carriers may be shipped by a carrier equipped to handle larger packages such as ABF, YRC, XPO, etc. Drivers are not required to remove the product from the truck and may need assistance to complete the delivery. This method of shipment is utilized usually for bulky items or commercial customers with a loading dock. If you check-out indicating no dock/forklift, or you are a residential customer, we will contact you to confirm this method is acceptable. If not, we will arrange for ground delivery or inside delivery which may require additional charges. The date range indicated on your order confirmation will allow up to 1 week for transit time from date of shipment.

Assisted Truck Delivery

In some cases on truck deliveries the driver may need to assist with removing the product from the truck and bringing it in the door. This tends to be the case with bulky, but not necessarily heavy items. We have identified these products and will automatically provide for driver assistance with these deliveries. The date range indicated on your email confirmation will allow up to 1 week for transit time from date of shipment.

White Glove Basic Delivery

Large, fragile or heavier items requiring special handling will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice. A signature will be required. The date range indicated on your order confirmation will allow up to 2 weeks for transit time from date of shipment.

White Glove Premium Delivery

Large, fragile or heavier items requiring special handling (simple assembly, stairs, etc.) will deliver via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice, set it in place and remove all packaging materials. A signature will be required. The date range indicated on your order confirmation will allow up to 2 weeks for transit time from date of shipment.

We work very hard with our suppliers and warehouses to minimize lead times at all levels. For items shipping by truck or small package carriers, we allow up to 1 week for transit time. On White Glove shipments we allow up to 2 weeks for transit due to the special handling required on these deliveries. The delivery dates shown on your acknowledgement reflect both the time it takes us to ship the product and the transit time depending on the method of transportation. Should you have an immediate need for an item, please call one of our sales specialists at 1.800.531.1407. We will be glad to help you select products that can ship on a priority basis.

Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to the smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete. If assembly becomes an issue for you on any product, simply contact us at 1.800.531.1407 or Contact Us and we will direct you to a local service for assistance.

We stand behind every product we sell. If for any reason you need to return your order, contact our customer care department within one week of receipt at 1.800.531.1407 or Contact Us to review your options. All returned products must be in new condition and in the original packaging. We use a unique returns service that does all of the paperwork for you at our request. We cannot accept returns without required authorization. Unauthorized returns will be non-refundable. Depending on circumstances, outbound and return freight charges, as well as a restocking charge, may apply.

In the event damage is apparent at delivery, it is imperative you contact customer service at 1.800.531.1407 or Contact Us immediately. We are experts at resolving damage situations provided we are notified on a timely basis. Proper notation of damage ( “carton crushed”,” box torn”, etc. will suffice) on the delivery receipt will ensure our ability to fully refund or replace your purchase. Carrier regulations require notification within 7 days of receipt of the merchandise.

If you find the need to cancel an order or change an item, color, size, ship to address, etc. please call us as soon as possible at 1.800.531.1407 or Contact Us. We will be glad to accommodate your request providing the order has not shipped. See Returns and Damage in the event the product has shipped and changes cannot be made.